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CIO Alert: Watch out for stressed users….

Continuing on the “stress” aspects of IT, I was reading an online article that discussed “user stress” as a reason for the failure of several IT projects worth millions of dollars.

In a review of five projects (three canceled before implementation, the other two canceled three months after deployment), each with a budget between $500k and $1m and lasting 7-11 months, the following “factors determined customer stress levels“: Customer time spent away from primary responsibility, Degree of change, Willingness to accept change, Ability to accept change, Timing of change.  The article summarizes by stating that “CIOs must ensure that project managers assess the customer stress factor as part of the project planning process“.

Read the article at techtarget.com.

{ 4 } Comments

  1. Jeroen T. Wenting | February 9, 2006 at 5:28 am | Permalink

    Maybe if they’d been more interested in keeping their developers happy and healthy than driving them into the ground to get the product done below budget they might have succeeded.

    Developers who are falling asleep at the keyboard after 16 hour coding sessions brought on by salespeople promising impossible deadlines are the real cause of failure.

  2. Mallorca | February 21, 2007 at 2:30 am | Permalink

    I think, not alone the developers has endless stress. The most "ITs" sleeps with open eyes at the keyboard after 16 ours and more hard work.

  3. Chat Burrows | March 10, 2007 at 4:15 am | Permalink

    Developing needs fresh mind and that cannot be achieved when a developer is tired after 16 hours of working. Things are connected -> better work conditions -> contented developers -> greater willingness to work -> finished on time projects.

  4. Chat Burrows | March 10, 2007 at 4:20 am | Permalink

    Developing needs fresh mind and that cannot be achieved when a developer is tired after 16 hours of working. Things are connected -> better work conditions -> contented developers -> greater willingness to work -> finished on time projects.

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