Chris Pattinson

We’ve made a change to how we will handle “Needs More Info” and “Cannot Reproduce” reports in Quality Central.

When the Sysop or QA engineer reviewing the report decides on this resolution, we’ll put the report into a ‘Pending’ status. This means that the report could not be verified with given steps/information. Sysops and QA can query specifically on this status to revisit or update the information on the report.

This is more user friendly then ’closing’ a report, which seems to message the CodeGear no longer cares about the report. Before we had pending, we only had the option to close to send a message to the one submitting the report.

In any case, a report that comes back as “Needs More Info” or “Cannot Reproduce” should have a brief description of what was tested, or what information is required. If this does not happen, then QC users should contact me so I can contact the appropriate Sysop and/or QA engineer.

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This entry was posted on Tuesday, July 24th, 2007 at 1:24 pm and is filed under Quality Central, Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.