You have provided plenty of information - I’ll be reopening the issue, then looking at testing with different system time zone settings.

We can move discussions into QC. I really don’t mind these discussions on my blog, in email or in QC as long as we get the issue identified and resolved.

I’ll also work with the QA team about ensuring we give adequate feedback in QC when resolving reports. Thanks for bringing all this up and spending the time providing clear and concise information.

The dates are correct in IE, wrong in the Delphi2007 IDE.

Sample Copy-Paste from IE:

Hotfix 13 for Borland Developer Studio 2006

Today, 4 July 2007, 10 hours ago

Abstract: Hotfix 13 for Borland Developer Studio 2006 is now available

Equivalent Copy-Paste from IDE:

Hotfix 13 for Borland Developer Studio 2006

Abstract: Hotfix 13 for Borland Developer Studio 2006 is now available

Posted on: Friday, 3 August 2007

Thanks,

Grant

My aim in mentioning this issue on the blog was to raise awareness that there maybe be some inherent danger in using "number of closed reports" as a metric.

And that maybe there is some internal misunderstanding at Codegear about the if/when/hows of closing a report. I would be rather shocked if it turned out that due process was followed in this particular case.

However, here goes:

Steps to reproduce on two machines in our office (both Tokyo timezone):

1 Open Delphi2007 IDE

2 Click "News" under the "Codegear from Boland" banner

3 Click "Select Newsfeed"

4 From the dropdown menu choose "Codegear Developer Network" and then a submenu like "Delphi"

5 Look at the green text at the bottom of each posting, check for dates in the future, such as (copy-paste here:) "Posted on: Friday, 3 August 2007"

Other notes:

* I’m sorry, but I don’t know how to navigate to an equivalent page in Internet Explorer.

* My Windows clock has the correct local time/date for me.

* Not all feeds have this problem. For example, if I select the feed "QualityCentral" -> "Delphi", then there are no future dates.

* We have reproduced this on two machines.

Thank,

Grant

I did look at the feeds, both from IDE and in standalone browser and do not see anything wrong with the dates. Hence my questions about system clock setting and OS may still apply. What timezone are you in, etc…?

And did you confirm that your browser shows a different time/date then the IDE embedded browser?

The problem I experienced was in the Start Page of the Delphi IDE. If that is caused by something else or not is a back-end concern. If I submitted in the wrong place, then CODEGEAR should move it, don’t close it without explanation.

Although you cannot reproduce it, this is likely because you have not looked at the news feeds from one of the "Codegear Developer Network".

If I had been given a chance in the QC process, we would have been able to figure that out together and solve the problem. By closing the issue CODEGEAR has gained nothing except drive me to frustration and loud typing.

Thanks again,

Grant

Quality Central should contain product related issues, 48365 describes a problem with date displayed in the Start Page for articles posted on DN. It seems to be an invalid report since a) it’s related to the website, not product (what do you see when you browse to the website directly?) and b) we can’t reproduce it and no other steps/information are provided to help us do so if in fact it is a start page logic error.

We’re not playing any ‘games’ with Quality Central. We will have to push back on reports we cannot reproduce, and some folks will need to work with us and give the information we need. The goal is to reproduce, then fix, issues in the product. And of course we’d like to target the most serious ones first.

Thanks,

Grant